Consumer app terms

Provider: RSMT Limited trading as Driver Codes

Version: v2.1 — April 14th 2026

Applies to: individual drivers using Driver Codes as a personal utility service, via the Driver Codes website, iOS app, and Android app

1. About these terms

1.1 These terms form a legally binding agreement between you and RSMT Limited trading as Driver Codes, company number 11744436, registered address 19A Queens Road, Hale, WA15 9HF ("we", "us", "our").

1.2 They apply when you use Driver Codes as a personal utility — whether through the driver.codes website or the Driver Codes mobile app.

1.3 Separate terms apply to any licence-checking service where your employer, client, or another business customer has invited you through Driver Codes. Where you use both the personal features and the company-check workflow, both sets of terms apply to their respective parts of the service.

1.4 How we handle your personal data is explained in the Consumer App Privacy Notice, which forms part of the service framework but does not reduce your statutory rights.

1.5 Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

2. Eligibility and your account

2.1 To use the service, you must:

(a) be aged 17 or over (the UK minimum driving licence age); (b) provide accurate information when you set up your account; (c) keep your login details secure; and (d) update your account information promptly if it materially changes.

2.2 You are responsible for all activity on your account. If you think your account has been accessed without your permission, tell us immediately at security@driver.codes.

2.3 The service is intended for individual personal use. You may not share account credentials or let others use your account.

3. What the service does

3.1 Driver Codes is a utility app that gives you convenient access to licence, vehicle, tax, MOT, reminder, and related features that depend on UK government services and third-party data sources.

3.2 Specific features may change over time. Some features depend on the availability and functionality of third-party systems (including DVLA and DVSA) which we do not control.

3.3 The service is a utility. Nothing in the service constitutes legal, tax, insurance, or professional advice. You are responsible for any decisions you make based on the information it shows you. If in doubt, consult a qualified professional or contact the relevant authority directly.

4. Government services and third-party authority

4.1 Where a feature requires it, Driver Codes may use credentials or authority that you supply to interact with linked government services on your behalf.

4.2 You must only use the service to access your own information. You must not use the service, or any credentials or authority in it, to access another person's information without their authority. Doing so may be a criminal offence, including under the Data Protection Act 2018 (section 170) and the Computer Misuse Act 1990.

4.3 Where you provide credentials or authority to access a government service, you confirm that you are entitled to do so and that the information you supply is accurate.

5. Payment, subscriptions, and trials

5.1 Some features are free. Others may be paid (a one-off purchase, a subscription, or an in-app purchase). Where a feature is paid:

(a) the price and billing frequency will be shown before you confirm payment; (b) charges will automatically recur for subscriptions until you cancel, unless stated otherwise; (c) cancellation mechanics will be explained at the point of purchase and are available in your account settings.

5.2 If you buy a subscription or digital content directly from us, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel. For digital content, this right ends if you ask us to start delivery immediately and you acknowledge that you lose your cancellation right by doing so. We will make this clear at the point of purchase.

5.3 If you buy a subscription through the Apple App Store or Google Play, the purchase is also subject to the Apple or Google store terms you agreed to when you set up your device account. Billing, cancellation, and refund requests for store-managed subscriptions must be handled through the relevant store — we cannot process them for you.

5.4 We may change prices with reasonable notice. For active subscriptions, we will give you notice of any price increase before it takes effect, and you can cancel before the new price applies.

5.5 Where a free trial is offered, the trial converts to a paid subscription at the end of the trial period unless you cancel before then.

6. Acceptable use

6.1 You must not:

(a) use the service for any unlawful purpose or in breach of these terms; (b) use the service to access another person's information without their authority; (c) use the service in a way that damages, disables, overburdens, or impairs the service or interferes with any other user's enjoyment of it; (d) attempt to gain unauthorised access to any part of the service, to any accounts other than your own, or to any of our systems or networks; (e) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the service, except to the extent permitted by mandatory law; (f) scrape, copy, or redistribute any part of the service in any automated or bulk manner, other than as permitted by the service's intended features; (g) upload or transmit any content that is unlawful, harmful, defamatory, obscene, harassing, or that infringes a third party's rights; (h) introduce viruses, malware, or other harmful technology; or (i) use the service to send unsolicited commercial communications.

6.2 You are responsible for any breach of these rules by you or anyone using your account.

7. Changes to the service

7.1 We may update, improve, or withdraw features from time to time. Where reasonably practicable, we will give advance notice of material changes that reduce functionality you currently pay for.

7.2 Availability of linked government services and third-party platforms is not guaranteed by us. If a government service changes or is withdrawn, we may need to change or withdraw the related feature.

8. Privacy

Your personal data is handled under the Consumer App Privacy Notice. The privacy notice forms part of the service framework but does not reduce your statutory rights.

9. Intellectual property

9.1 All intellectual property rights in the software, workflows, branding, and service materials remain with us or our licensors.

9.2 You receive a limited, revocable, non-transferable right to use the service for your personal lawful use under these terms.

9.3 You retain rights in any content you upload or generate through the service. You grant us a licence to use that content only to the extent necessary to provide the service to you.

10. Consumer rights and liability

10.1 Nothing in these terms excludes or limits:

(a) liability for death or personal injury caused by our negligence; (b) liability for fraud or fraudulent misrepresentation; (c) any rights you have as a consumer under the Consumer Rights Act 2015 or other mandatory consumer protection law; or (d) any other liability that cannot lawfully be excluded or limited.

10.2 Under the Consumer Rights Act 2015, you have statutory rights in relation to:

(a) services — which must be performed with reasonable care and skill; and (b) digital content — which must be of satisfactory quality, fit for purpose, and as described.

These statutory rights apply in addition to (and not in place of) anything in these terms.

10.3 Subject to clauses 10.1 and 10.2:

(a) we do not warrant that the service will be uninterrupted, error-free, or free from minor defects; (b) we do not warrant that every feature will be available at all times, particularly where the feature depends on third-party or government systems; (c) our total liability to you in any 12-month period arising out of or in connection with the service is limited to the greater of (i) £100, or (ii) the total amount you have paid us in that 12-month period for the service; (d) we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, or loss of business opportunity (but this does not exclude liability to consumers for foreseeable loss that is a direct consequence of our breach of these terms or of the statutory rights in clause 10.2).

10.4 If you are a consumer, clauses 10.3(c) and 10.3(d) do not limit or exclude any liability that cannot be limited or excluded under consumer protection law. We will always compensate you for foreseeable loss and damage caused by us.

11. Suspension and termination

11.1 We may suspend or terminate your access to the service where:

(a) you materially breach these terms; (b) you use the service unlawfully or in a way that risks harm to the service, to us, or to other users; (c) we are required to do so by law, regulation, or a competent authority; (d) payment for a paid feature fails and is not resolved within a reasonable period; or (e) your account has been inactive for 24 months or more.

11.2 Where reasonably possible, we will give you prior notice and an opportunity to resolve the issue before we suspend or terminate. This does not apply where urgent action is needed for security, legal, or safety reasons.

11.3 You can stop using the service at any time and ask us to close your account. To close your account, use the in-app settings or contact hello@driver.codes. Closure is subject to the retention exceptions in our Consumer App Privacy Notice.

11.4 Termination does not affect any rights or obligations that have already accrued.

12. Changes to these terms

12.1 We may update these terms from time to time to reflect changes in the service, in the law, in our policies, or for other reasonable reasons.

12.2 Where a change materially affects your rights, we will give you reasonable notice (at least 30 days for material changes, unless the change is required immediately for legal or security reasons), and you may terminate your account before the change takes effect if you do not accept the new terms.

12.3 The current terms are always published at driver.codes/legal/app-terms and are available in the app.

13. Dispute resolution

13.1 If you have a complaint, please contact us first at hello@driver.codes. We will acknowledge your complaint promptly and aim to resolve it within a reasonable time.

13.2 If we cannot resolve your complaint, you may have the right to use an Alternative Dispute Resolution (ADR) scheme. We are not currently signed up to a specific ADR provider at the Effective Date. We will update these terms if that changes. You may also contact Citizens Advice (www.citizensadvice.org.uk) or, for data protection complaints, the Information Commission (www.ico.org.uk).

13.3 Nothing in this clause affects your right to bring a claim in court.

14. General

14.1 Entire agreement. These terms, together with the Consumer App Privacy Notice and any purchase-specific terms shown at the point of purchase, form the agreement between you and us in relation to the service.

14.2 Assignment. You may not transfer your account to another person without our consent. We may transfer our rights and obligations to a member of our corporate group or, in connection with a sale or reorganisation of our business, to the successor entity, without reducing your statutory rights.

14.3 Severability. If any part of these terms is found to be invalid, the remaining provisions continue to apply.

14.4 No waiver. If we do not enforce a term immediately, we have not waived our right to enforce it later.

14.5 Third parties. No person who is not party to these terms has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

14.6 Governing law. These terms are governed by the laws of England and Wales.

14.7 Jurisdiction. The courts of England and Wales have non-exclusive jurisdiction over any dispute — if you live in Scotland or Northern Ireland, you may bring proceedings in your local courts, and as a consumer you retain the protection of the mandatory rules of your local law.

15. Contact